Operational and technical support
For users, daily operations and system faults.
Microsoft Dynamics and ERP support
Practical support that keeps your system and your business running smoothly.
When an invoice cannot be issued, an integration fails or a user cannot complete their work, the whole business is affected. We provide operational and technical support for ERP systems, with a focus on Microsoft Dynamics environments.
What we cover
Support, improvement and training
Improvement
Reducing manual steps and improving performance and reports.
Training and documentation
More confident users and written procedures.
Support areas
Four tracks that cover the life of the system after go-live
The difference between support and implementation: here we work on an existing system so it stays stable and improves, not on building an integration or a new project.
Operational support
Helping users in their daily work on the system.
- User issues and account resets
- Reviewing roles and permissions and handling change requests
- Following up daily operations: purchase and sales orders, invoices and inventory transactions
- Handling errors that prevent documents from being completed
Technical support
What happens behind the screens and affects system stability.
- Monitoring batch jobs and why they fail
- Monitoring existing integrations with other systems and data exchange errors
- Diagnosing slow performance in operations and reports
- Coordinating with the system or license provider when needed
Improvement
Changes that make the system serve the way your business works better.
- Reviewing current procedures and suggesting how to simplify them
- Improving reports and how they are presented to users and management
- Adjusting settings to reduce manual entry and duplication
Training and documentation
Knowledge that stays inside the business and does not depend on one person.
- Training new users and refreshing the knowledge of current ones
- Documenting procedures with steps and screenshots
- A log of recurring issues and their solutions
Microsoft Dynamics
Support for Microsoft Dynamics environments
We support businesses that rely on Microsoft Dynamics for finance, procurement, sales and inventory: user issues, daily operations, batch jobs and reports.
Because Dynamics environments differ in version, enabled modules and customizations, we start by assessing your environment and confirm in writing what the support covers before any commitment.
First, we get to know your environment: the version, the modules in use, and existing customizations and integrations. Then we define the support scope: what we can support directly, and what needs coordination with the system or license provider.
Microsoft Dynamics is a trademark of Microsoft. It is mentioned here only to describe the systems we support and does not imply a partnership or official accreditation.
Example
Typical support requests
Illustrative examples of request types from a support log, not client data.
- A user cannot post an invoice: Resolved.
- Changing permissions for the procurement role: Resolved.
- A stopped batch job: Under analysis.
- A slow receivables aging report: Under analysis.
- Documenting the inventory closing procedure: Completed.
How to request support
Two paths depending on your situation
Whether you have a problem that needs solving now, or you want an ongoing support partner for your system.
Support request for a current issue (single request)
Have a specific error or failure? Describe the problem and attach any available error messages, and we will review it and come back with an assessment of the solution and its cost.
- The system name and version, if known
- A description of the steps that led to the problem
- A screenshot of the error message
Monthly support contract (subscription)
A dedicated support partner that knows and monitors your system, with a clear communication channel and a periodic report of requests and suggested improvements.
- An initial assessment of the environment and recurring issues
- A written support scope and a process for logging requests
- Periodic review and improvement recommendations
Response times: working hours and the response process for each support contract are set in the written proposal according to the agreed scope, and are not part of this page.
Support or integration?
Need to connect your system to other systems?
Projects that connect ERP with other systems and exchange data between them are delivered under the ERP Integration service in the Inventory & Technology sector. This page covers ongoing support and operations once the system is running.
ERP Integration
Projects that connect ERP with other systems and exchange data.
Learn more →Remote Accounting
Recording and classifying transactions, bank reconciliations and monthly reports.
Learn more →Team Training
Practical programs for ERP users, accounting and sales teams, and supervisors.
Learn more →Sales & Marketing Operations
Organized leads and follow-up stages, clear indicators and periodic reports.
Learn more →FAQ
Frequently asked questions
What is the difference between ERP support and ERP integration?
Integration is a project that connects ERP to other systems and exchanges data between them. Support concerns a system that is already running: user issues, permissions, daily operations, batch jobs, performance and reports.
Which Microsoft Dynamics versions do you support?
Dynamics environments differ in version, modules and customizations, so we start by assessing your environment and confirm in writing what the support covers before any commitment.
Can we request support for a single issue without a contract?
Yes. You can send a support request for a current issue with a description and a screenshot of the error message, and we will come back with an assessment of the solution and its cost.
What are the response times under the monthly support contract?
Working hours and the response process for each contract are set in the written proposal according to the agreed scope.
Contact
Does your system need support? Let's start with the current issue
Describe the system you use and the nature of the problem or need, and we will work out with you whether a single support request or a monthly support contract fits best.
Arabic version: النسخة العربية
